Frequently Asked Questions

Locating Store Fixture Products

• Question: How do I find the store fixture items I need?
• Answer: The first thing to do is a Search for the item number or description.
• Question: What if I don't know what I'm looking for and I just want to browse?
• Answer: The Catalog Main Page is the doorway to Store Fixture Shopping
• Question: What if I still can't find what I'm looking for?
• Answer: At any time please call 1-800-779-1566 to speak to a store fixture professional.

Methods Of Payment

• Question: What payment options do I have?
• Answer: There are several ways we accept payment. We accept all major credit cards including American Express, Master Card, Visa and Discover.
• Question: What if I would like to open a net 30 Account?
• Answer: The proper credit references can be submitted and, upon verification, approval to purchase and a credit limit will be assigned.
• Question: Will you accept a check for payment?
• Answer: We will accept a check for some C.O.D. shipments.

Purchase Store Fixtures and Mannequins

• Question: How do I purchase a mannequin or other item after I've found it?
• Answer: Next to each product is the Item Number. Click on this and a full description, pricing and "Add to Cart" option is shown. Example:
• Question: If I don't want to enter purchase information, how else can I purchase?
• Answer: At any time please call 1-800-779-1566 to speak to a store fixture professional.
• Question: Can I fax my order?
• Answer: We are happy to process your order via fax. Our fax number is 303-399-8617.

Receiving Your Display Order

• Question: How will my order ship?
• Answer: We ship primarily with UPS or Fed Ex. Some items can be shipped best with an LTL Carrier. We will evaluate all methods to determine the lowest, most efficient method.
• Question: Can I use our shipping account number?
• Answer: We will ship with any means requested including billing to your shipping account.
• Question: How long before the order is shipped?
• Answer: The order should ship within 1-3 days if all product is in stock. If products need to be back-ordered, we will contact you for instructions.
• Question: Can I track my order?
• Answer: We can provide a tracking number at your request. Proceed to the Search Page and track the shipment with the UPS Tracking link.

Return Policy

• Question: What if I don't like what I order?
• Answer: Our professionals will attempt to ensure that the mannequins are suitable for your needs when ordered. If the product has been shipped as ordered, there may be a 25% restocking fee.
• Question: What if the product is damaged?
• Answer: We will request that you maintain the original packaging so that a claim can be filed. We will send an immediate replacement and issue a credit when the claim is finalized (usually 2-3 Wks).
• Question: How do I return the product?
• Answer: In the case of damage or mis-shipment, we will issue a Call Tag for return. In some cases we will request that the customer return the item before credit is issued.
• Answer: We can provide a tracking number at your request. Proceed to the Search Page and track the shipment with the UPS Tracking link.